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Executive Summary
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Wrote and/or edited over 140 manuals and
other documents (1990 to 2009) for the government and private sector,
including policy and procedure manuals, software user guides, operating
and field manuals, websites, research reports, training materials,
brochures, and more.
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Project
Manager for numerous documentation
projects—responsible for client liaisons, interviewing Subject Matter
Experts, leading focus groups, budgeting, scheduling, document
planning, research, testing, page layout and graphic design, creating
outlines and sample chapters, supervising other writers and editors,
and working via committee.
Client /
Project List
I was the principal writer
for all of the following projects (except as noted). I was also the
Project Manager for most of them.
A & W Food Services (1994)
Abbotsford School Board
(District # 34) (1995 to 1997)
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Purchasing
/ Accounts Payable Manual
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Operations
Manual - Facility and Transportation Services
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Procedures
Manual - Maintenance Department
Advanced Gaming Technology
Inc. (1995)
ADWEL International
Ld. (2004/2005)
Borgstrom Enterprises Inc. (1990)
BC Housing Management
Commission (1991 to 1996)
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Guidebook
for Non-profit Societies
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Rent
Calculation Manual
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Planning
Your Special Needs Housing Project
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Project
Development Manual
BC Hydro
(1995 to 2009)
- Approved Work
Practices
for Managing Riparian Vegetation, Appendix A of Protocol Agreement for
Maintenance Work In and Around Water (updating)
- Pest
Management Plan for Wood Structure Maintenance
- Distribution
Pest Management Plan
- Distribution
Maintenance Contract (edited)
- Pesticide
Use Standards (wrote/edited; paper/website)
- Vegetation
Management Standards
- Wood
Structure PMP Consultation Report
- Corridor
Integrated Vegetation Management Plan
- Corridor
Integrated Vegetation Management System (website)
- Facilities
Pest Management Plan (paper and website)
- Facilities
Pest Management Manual/Supplement to PMP (paper/website)
- Vegetation
Management Manual for T&D (edited)
- Safety
Program Manual
- Dam
Safety Surveillance Participant’s Manual
- Inventory
of safety and environmental standards (research assistant)
- Environmental
Management System (website) (plan, draft, edit, format)
- Various reports,
brochures, business cases, templates, etc.
BC Institute of Technology (1995/96)
BC Systems Corporation (1992)
BC Teachers' Federation (2003)
BC Transmission Corporation
(2004 to 2009)
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Transmission
Vegetation Management Program (document to meet requirements of North
American Electric Reliability Council)
- RFPs for Transmission Line Corrosion
Mitigation Inspections
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Wildfire
Act Guidelines for Fire Suppression Systems and Fire Fighting Hand
Tools for BC
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Right-of-Way
Task Force Report (confidential report)
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State of
the Transmission System Report (writing and editing supervision)
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Facilities
Pest Management Plan (updating/editing)
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Integrated
Vegetation Management Plan (PMP) for Transmission Rights of Way
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Standard
Vegetation Maintenance Contracts and Appendices (for Facilities and
Rights-of-Way)
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Public
Consultation Reports (for both PMPs)
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Annual
Reports
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Right-of-Way
Program Manual
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Vegetation
Management Standards
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Condition
Assessment Guidelines for Woodpoles
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Pesticide
Use Standards system
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Various reports, proposals,
reviews, etc.
BC Transplant Society (1991 to 1996)
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Guidebook
for Regional Transplant Clinics (rewrote/edited)
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Clinical
Guidelines for Organ Transplantation (rewrote/edited)
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Organ
Transplantation: A Guidebook for Patients (sample chapter)
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Organ
Retrieval: A Guidebook for Health Care Professionals (rewrote)
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Annual
Reports (rewrote/edited)
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Donating a
Kidney (booklet — edited)
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Guidebook
for Solid Organ Transplant Programme (rewrote/edited)
Cameco Corporation,
Saskatoon (2002 to 2005)
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Document
Management System for McArthur River minesite, Maintenance Department
- Writing Trainer’s
Guide, Student Workbooks, and PowerPoint
presentations for DMS training course
- Developing,
implementing ISO14001 document control standards
- Writing DMS
Manual
- Designing Access
databases
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Audit
(informal) of Document Management System (ISO14001) for McArthur River
minesite
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Audit
(informal) of Document Management System (ISO14001) for
Key Lake mill site
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Corporate
Quality Management System Manual (edited)
Canem Systems Ltd.
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Operations
Manual (edited, 1995)
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Foreman's
Manual (edited, formatted, 2000)
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Forms
design and development (2001)
Capital Regional District
(1997/98)
Cesco Electrical Supply Ltd. (1990)
Children's Hospital (1992/93)
The Conac Group (1998)
CRM Industrial Training Inc (1998/99)
District of Matsqui (1994)
Electrical Industry
Training Institute (1996/97)
Electronic Arts Corporation
(2005)
Encorp Pacific Canada (1999)
Equinox Software Design
Corp. (2003)
Force 10 Marine Ltd. (1994)
Glentel Inc.
(2006)
Great American Gaming
Corporation (2005)
Great Canadian Gaming
Corporation (2004/2005)
Greater Vancouver Regional
District (1995/97, 2004/05)
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Public
communication pieces and public key messaging for water, liquid waste,
and air quality programs
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Liquid
Waste Management Plan Biennial Report (edited)
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Data
Support Procedures Manual
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Policy and
Procedure Manual (Sewerage and Drainage Department) (paper and on-line
versions)
Healthy Heart Society of BC
/ IMPACT BC (2006 to 2009)
IBC Technologies (2000)
Indian & Northern
Affairs Canada (2004)
Insurance Corporation of
British Columbia (1990 to 2001)
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Claims
Procedures Manual (claims adjusters' manual)
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Claims
Manual — Forms (completion guide for ICBC claim forms)
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NGIS
(Autoplan agency database help system) (consulting / planning)
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ICBC's
Worksafe Program Manual (corporate-wide occupational health and safety manual)
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Autoplan
Manual (editing and formatting)
Insurance Council of BC (1996)
Integrated
Vegetation Management Association of British Columbia (2003 to 2005)
Industrial
Vegetation Management Association of Alberta (2006 to 2008)
International
Thermal Research Ltd. (2003)
Internet Gateway (2000)
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Wrote
content for BulkReserve.com Web site; helped design page
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Wrote
content for DomainStore.com Web site, helped design page
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Business
Plan (edited)
Islands Trust
(1997)
Katherine Sanford Housing
Society (1994)
Leadership Vancouver (1995)
Ledcor Industries Ltd.
(1998, 2001)
Liquor Distribution Branch (1993 - 1998)
Medical Services Association (1993)
Ministry of Advanced
Education, Training and Technology (1998/99)
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Industrial
Adjustment Services Operational Guidelines Manual
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Youth
Community Action - Policies, Procedures and Guidelines Manual (edited and formatted)
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Templates
for Vocational Rehabilitation Services forms
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Orientation
Plan for IAS Consultants
Ministry of Attorney
General (1990 to 1998)
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Policy
& Procedure Manual (Family Maintenance Enforcement Program; two
chapters)
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Policy and
Procedure Manual (Regional Crown Counsel, Criminal Justice Branch; document plan and two chapters)
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Guidebook
for Commissions of Inquiry
Ministry of Education,
Skills & Training (1996/97), Program Operations Branch
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Operational
Policy Manual — Youth Works / Welfare to Work
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Student
Summer Works '97 Manual
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Corporate
Services Policy and Procedure Manual
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Program
Resources Manual
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Contracting
Practices Manual, Skills Development Division
Ministry of Energy, Mines
and Petroleum Resources (1992)
Ministry of Energy
and Mines (2002, 2005)
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Map Selection Project: Introducing Mineral Claims Online
(paper/website)
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Map
Selection Project: Introducing Mineral Claims Online (paper/website)
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Oil &
Gas Royalty / Tax Administration Procedures
Ministry of Finance and
Corporate Relations, Treasury Board (1993/94)
Ministry of Forests (1991 to 1999)
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Audit
Services Branch — edited and formatted several audit reports
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Silviculture
Branch — Forest Health Field Guides
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Silviculture
Branch — ISIS User Manual (silviculture system user guide; co-wrote)
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Silviculture
Branch — Spar User Guide (seedling system user guide; two chapters)
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Protection
Branch — Protection Information System Manual, 2 vols
(wildfire reporting and tracking system)
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Technical
& Administrative Services Branch — Ministry Policy Manual,
2 vols. (paper and on-line versions)
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Range
Branch — Range Procedures Manual, 3 vols. (paper and on-line versions,
created using Doc-to-Help)
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Resource
Tenures and Engineering Branch — wrote/edited three technical documents
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Resource
Tenures and Engineering Branch — Fibre Flow Improvements Newsletter -
premiere issue (draft)
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Protection
Branch — Field Guide to Forest Insects, Diseases, and Animal Damage in BC (edited,
formatted)
Ministry of Provincial
Revenue (2005)
Ministry of Skills,
Training and Labour (1995/96)
Ministry of Social
Development and Economic Security (1999, 2001)
Ministry of Transportation
and Highways, Properties Branch (1993,
1995)
MultiActive Data Inc. (1997)
Naikum Wind Energy Group
(2008)
Okanagan Valley Tree Fruit
Authority (1994/95)
Office of the
Superintendent of Motor Vehicles (2008)
- Intake Manual (wrote internal procedures for intake staff)
Planet Internet Solutions
(2000)
Public Guardian and
Trustee of British Columbia (2003)
Richmond Fire & Rescue
(2006)
Right Associates Ltd.
(1996/97)
Simon Fraser University
(2003)
Softline Systems Inc. (1997)
Spectrum Signal Processing,
Inc. (1993/94)
Steelhead Marine Ltd. (2000)
Surrey Metro Savings Credit
Union (2000; 2001)
Syspro International (1996)
Translink Transit
Security (1996/97, and 2002)
TYCROP
Manufacturing Ltd. (2004/2005)
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ProPass Operator's Manual, Setup Manual, Parts Manual
(edited, formatted)
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QuickPass Operator’s Manual, Setup Manual, Parts Manual
(edited, formatted)
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MH-400 Operator’s Manual,
Setup Manual, Parts Manual (edited, formatted)
Vancouver International
Airport
(2007, 2008)
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Operational planning documentation for the 2010 Vancouver Olympic &
Paralympic Games
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Winter
Operations Plan (re-organizing, rewriting, editing)
Western Silvicultural
Contractors' Association
(2008)
Western Technigraphics Inc.
(2000)
Workers' Compensation Board (1999 to 2001)
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Review of
WCB's Corporate Safety, Health and Security Program to ensure internal
compliance with Occupational Health & Safety Regulations
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Manager's
Guide to the WCB (online training and orientation).
Skills
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Good planner; ensures
client will get what they want before writing begins
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Absorbs new subject matter
quickly.
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Writes clearly in plain English; cuts through
"bureaucratize".
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Excellent organizational
skills.
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Excellent multi-tasker; can
prioritize effectively.
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Can concisely integrate
large amounts of information from many sources.
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Works well with teams or
committees, as well as independently.
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Can "take it away"; does
not need babysitting or handholding.
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Advanced
user of Windows and MS Word.
Experienced with numerous other software programs,
including MS Access, Framemaker,
PowerPoint, Adobe Acrobat, and Dreamweaver.
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Expert
user of Dvorak
keyboard (100 wpm)
Other Experience
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Numerous press releases, op-eds, position papers, fact
sheets, brochures, grant proposals, and web content for non-profit
groups
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Numerous non-fiction,
freelance articles on politics and social justice issues
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Write, edit, and publish
newsletters
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Leader, organizer,
activist, for social justice issues
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Listserv moderator
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Design and write web
pages and blogs; experienced with HTML
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Design
and construct MS Access databases
Education
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Two years of college
(Liberal Arts), Douglas College, New Westminster
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Various courses in computer
software, technical writing, and creative writing
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